General Shipping Conditions
Items bought will be packed with the best care in our factory.
In case of delivery problems the customer will be
contacted using the account data.
The customs charges of the destination country are not included in the shipping costs.
FREE SHIPPING WORLDWIDE
Periodically Raleri offers a Free Shipping Worldwide formula mainly based on Postal Services like "Registered Mail", "Priority Mail" or "Insured Mail". Rarely at its own discretion Raleri chooses standard couriers for this service.
To know more about countries served and delivery times, please follow the previous links. Priority Mail is the most used service for the "free shipping" of small goods like inserts and lenses. It's quite fast also when delivered between different countries (from 4 to 15 days) and comes directly to the adressee postbox. This way the service never requires to attend the domicile. Only in case of missed delivery the return path delay can upcome the 3 weeks.
EXPRESS COURIER SHIPPING
When this option is chosen shipping costs are calculated and shown on the screen, below the items shopping list, on the base
of the customer shipping address. National and International Express Service with operator chosen by Raleri between UPS, SDA and DHL: this kind of shipments can reach over 200 country in the world. Indicative delivery times from the next working day from the
one of acceptance: 1 day for European Union Countries, 2 days for Usa/Canada, from 2 to 4 days
for the rest of the world. Customs section available on line (customs documentation can be downloaded
from the website). On line tracking to check the state of progress of your shipments and delivery details
simply by visiting the shipment research section.